I have recently started hearing a common question regarding metrics.
In preparation for our next SMRP Body of Knowledge Review workshop coming up June 19-21, James wrote an excellent blog post on understanding the SMRP Body of Knowledge.
Why the End of the Maintenance & Reliability Journey Is Never Over
I am often asked, what is the benchmark for a particular KPI. At first, I would quickly answer the target from the SMRP Best Practices Guide. Depending on the organization and the maturity, I would either see their faces light up or see them shut down. If they shut down, what momentum was present, quickly vanished. If they...