As we start the Thanksgiving week I could not help but think about the softer side of reliability. We focus so much on the technical issues and tools that drive reliability so let us focus on the people again. So many of the task that ensure reliability and profitability are thankless and often overlooked. This week I would challenge each of you to make a list of seven people that make your reliability possible. Once you identify your seven think about what would make their day better. It may be a few kind words, a pat on the back, a note left on their desk, or the purchase of a cup of coffee at break. Make sure they know how they help through out the year and specifically why you are thankful. The why is crucial because a general thank you just does not carry as much power.
As I think back to my days at ExxonMobil I remember a maintenance technicians who took the time to teach others, and an operator that was interested in learning the equipment and the best setup techniques, and a parts clerk who really demonstrated pride in keeping the parts defect free. Don't forget the others like the janitorial staff that make it a pleasant environment to work in and the security team that helps get your contractors through the gate each day.
We at Eruditio would like to thank all of the people that have been a part of our first two years. You all have made it awesome and we are indebted to you for your trust and support.
Happy Thanksgiving to you and your family!